Help & Frequently Asked Questions

How do I renew my membership?

Visit our registration page and complete the sign-up form for the new season. Your previous information will be pre-filled if your email address matches. Membership expires on September 30 of your registered season year. (eg. 2026 - 2027 expires September 30, 2027)

What if I forgot my membership number?

Your membership number was included in your welcome email when you first registered. You can also look it up by visiting the Member Lookup page — enter your email address and we'll send your membership details to you.

How do I update my information?

Log in to the Member Portal to view and update your contact details, address, and guardian information. For team changes, please contact support.

When does my membership expire?

USAYESS memberships are valid for the season year shown on your membership card — typically from August 1 through September 30 of that year. (eg. 2026 - 2027 expires September 30, 2027) You'll receive a renewal reminder email before your membership expires.

Can I transfer to a different team?

Yes. Log in to the Member Portal and click "Request Transfer." A $50 transfer fee applies. Transfers are subject to USAYESS Staff approval.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) through our secure payment provider, Stripe. We do not store your card details.

What is the refund policy?

All membership and related fees are final. USAYESS does not issue refunds once payment is submitted.

My payment failed — what should I do?

Check that your card details are correct and that there are sufficient funds. You will receive an email with a link to retry your payment. If problems persist, contact support.

How do I get a receipt?

A payment receipt is sent to your email address automatically after a successful payment. You can also find your receipt in the Member Portal under Payment History.

Do you issue tax receipts?

Please contact support for information about tax receipts.

How long does registration take?

Online registration typically takes 5–10 minutes. You'll need:

• The Athlete's full legal name and date of birth
• Contact information and mailing address
• Guardian information (if the player is under 18)
• Team selection
• Payment method

I started registration but didn't finish. Can I continue?

Yes. If you provided your email address in the first step, check your inbox for a "Resume Registration" link. Otherwise, simply start the process again from the registration page.

My team isn't listed during registration. What should I do?

Teams appear in the dropdown once their coach has completed the required APS and SafeSport training. If your team is missing, ask your coach to complete eligibility requirements, or contact support.

How do I log into the Member Portal?

The Member Portal uses passwordless login — enter your registered email address on the Member Login page, and we'll send you a secure link. No password to remember.

How do I unsubscribe from emails?

Click the "Unsubscribe" link at the bottom of any USAYESS email, or visit our unsubscribe page and enter your email address. Note: transactional emails (receipts, password resets) cannot be unsubscribed from.